Flipkart WFH Hiring

Job description What you’ll do Eligibility Criteria :- Candidate should have Good English Communication. Candidate should be comfortable to work in rotational shift. Graduate and undergraduate both can apply. Candidate should have atleast 1 year of experience in customer service. Candidate should have their own laptop and Wi-fi. System Requirements :- i5 or i7 processor 8GB RAM or above Windows 10 pro 11 or 11 pro Wi-Fi Speed 40 MBPS or above Power backup USB Headsets Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by Flipkart to customers. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Maintain records of all interactions with customers. Meet performance targets set by the company for call handling time, resolution rates, and first-call resolution. Note :- We do not charge any fee for employment and the same applies to the recruitment partners who we work with. Employment decisions are based on interviews conducted. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext to attending Startek interviews. Industry type BPM / BPO Department Customer Success, Service & Operations Role Voice / Blended - Other Role category Voice / Blended Employment type Full Time, Permanent Education Graduation Not Required